NextGen Video Appointment
An elevated video visit experience that puts care, clarity, and connection at the center of every appointment.
NextGen Video Appointment
An elevated video visit experience that puts care, clarity, and connection at the center of every appointment.
NextGen Video Appointment
An elevated video visit experience that puts care, clarity, and connection at the center of every appointment.
Category:
Product Design
Project Role:
Lead Designer
Year:
2025
Company:
Vetster
Category:
Product Design
Project Role:
Lead Designer
Year:
2025
Company:
Vetster
Category:
Product Design
Project Role:
Lead Designer
Year:
2025
Company:
Vetster
Problem
Our web video appointment experience was built at the start of the company and served as the foundation of the platform. Over time, it became outdated in branding and did not fully support vets and pet parents with the information they need during appointments.
Solution
To build the next generation appointment experience, we saw this as an opportunity to significantly elevate our video call experience. The new foundation enables real time transcription and serves as a strategic backbone to accelerate innovation, support enterprise scale, and power AI driven experiences.
Problem
Our web video appointment experience was built at the start of the company and served as the foundation of the platform. Over time, it became outdated in branding and did not fully support vets and pet parents with the information they need during appointments.
Solution
To build the next generation appointment experience, we saw this as an opportunity to significantly elevate our video call experience. The new foundation enables real time transcription and serves as a strategic backbone to accelerate innovation, support enterprise scale, and power AI driven experiences.
Problem
Our web video appointment experience was built at the start of the company and served as the foundation of the platform. Over time, it became outdated in branding and did not fully support vets and pet parents with the information they need during appointments.
Solution
To build the next generation appointment experience, we saw this as an opportunity to significantly elevate our video call experience. The new foundation enables real time transcription and serves as a strategic backbone to accelerate innovation, support enterprise scale, and power AI driven experiences.
Process
Given the importance of this feature, we engaged closely and continuously with users to ensure the solution addressed their real needs.
Process
Given the importance of this feature, we engaged closely and continuously with users to ensure the solution addressed their real needs.
Process
Given the importance of this feature, we engaged closely and continuously with users to ensure the solution addressed their real needs.
Waiting room
The waiting room sets the first impression of the visit. At this stage, we want veterinarians and pet parents to feel calm, supported, and focused. Veterinarians can review appointment details, while pet parents stay informed and relaxed as they prepare for what may be a stressful medical appointment.
Waiting room
The waiting room sets the first impression of the visit. At this stage, we want veterinarians and pet parents to feel calm, supported, and focused. Veterinarians can review appointment details, while pet parents stay informed and relaxed as they prepare for what may be a stressful medical appointment.
Waiting room
The waiting room sets the first impression of the visit. At this stage, we want veterinarians and pet parents to feel calm, supported, and focused. Veterinarians can review appointment details, while pet parents stay informed and relaxed as they prepare for what may be a stressful medical appointment.
Appointment session
The appointment session introduced a modular component system tailored to different user roles. We also upgraded the experience with features such as closed captions, real time transcription, third party joining, and flexible view layouts.
Appointment session
The appointment session introduced a modular component system tailored to different user roles. We also upgraded the experience with features such as closed captions, real time transcription, third party joining, and flexible view layouts.
Appointment session
The appointment session introduced a modular component system tailored to different user roles. We also upgraded the experience with features such as closed captions, real time transcription, third party joining, and flexible view layouts.
Modular experiences
Pet parents and veterinarians have different needs and therefore require different modules. Veterinarians need access to intake information, prescription catalogs, and patient history, while pet parents focus on veterinarian information. Shared tools like text chat support both sides, with modular setups that allow each experience to be tailored accordingly.
Modular experiences
Pet parents and veterinarians have different needs and therefore require different modules. Veterinarians need access to intake information, prescription catalogs, and patient history, while pet parents focus on veterinarian information. Shared tools like text chat support both sides, with modular setups that allow each experience to be tailored accordingly.
Modular experiences
Pet parents and veterinarians have different needs and therefore require different modules. Veterinarians need access to intake information, prescription catalogs, and patient history, while pet parents focus on veterinarian information. Shared tools like text chat support both sides, with modular setups that allow each experience to be tailored accordingly.
(TORONTO BASED /
23:16
)
Product Designer
(TORONTO BASED /
23:16
)
Product Designer
(TORONTO BASED /
23:16
)
Product Designer
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