Vet AI Medical Record Scribe
Transform the veterinarian workflow on Vetster by using AI to create a faster, more reliable medical record experience.
Vet AI Medical Record Scribe
Transform the veterinarian workflow on Vetster by using AI to create a faster, more reliable medical record experience.
Vet AI Medical Record Scribe
Transform the veterinarian workflow on Vetster by using AI to create a faster, more reliable medical record experience.
Category:
Product Design
Project Role:
Lead Designer
Year:
2025
Company:
Vetster
Category:
Product Design
Project Role:
Lead Designer
Year:
2025
Company:
Vetster
Category:
Product Design
Project Role:
Lead Designer
Year:
2025
Company:
Vetster
After each appointment, veterinarians are legally required to complete the Data, Assessment, and Plan in the medical record and provide a treatment plan to pet parents.
Our goal is to build a tool that enables veterinarians to create credible medical records faster and with confidence.
After each appointment, veterinarians are legally required to complete the Data, Assessment, and Plan in the medical record and provide a treatment plan to pet parents.
Our goal is to build a tool that enables veterinarians to create credible medical records faster and with confidence.
After each appointment, veterinarians are legally required to complete the Data, Assessment, and Plan in the medical record and provide a treatment plan to pet parents.
Our goal is to build a tool that enables veterinarians to create credible medical records faster and with confidence.
Success metrics
0%
0%
Utilization rate
100%↓
100%↓
DAP completion time
0%
0%
Positivity rate
Success metrics
0%
0%
Utilization rate
100%↓
100%↓
DAP completion time
0%
0%
Positivity rate
Success metrics
0%
0%
Utilization rate
100%↓
100%↓
DAP completion time
0%
0%
Positivity rate
Problem
Vets spend up to 20 minutes completing medical records after each appointment, which often pushes documentation to the end of the day. Completing records in bulk reduces accuracy and consistency, and delays finalizing medical records, prescriptions, and the start of treatment. Over time, this compounds into higher vet burnout and churn, a poorer client experience, and lost or delayed eCommerce revenue.
Solution
Based on the video appointment transcript, we use AI to transform the conversation into a draft medical record. Veterinarians can apply the draft as is or regenerate it as needed. We also offer flexible formatting options such as bullet points or paragraphs, abbreviated or full wording, and everyday language or medical terminology to support different documentation preferences and needs.
Problem
Vets spend up to 20 minutes completing medical records after each appointment, which often pushes documentation to the end of the day. Completing records in bulk reduces accuracy and consistency, and delays finalizing medical records, prescriptions, and the start of treatment. Over time, this compounds into higher vet burnout and churn, a poorer client experience, and lost or delayed eCommerce revenue.
Solution
Based on the video appointment transcript, we use AI to transform the conversation into a draft medical record. Veterinarians can apply the draft as is or regenerate it as needed. We also offer flexible formatting options such as bullet points or paragraphs, abbreviated or full wording, and everyday language or medical terminology to support different documentation preferences and needs.
Problem
Vets spend up to 20 minutes completing medical records after each appointment, which often pushes documentation to the end of the day. Completing records in bulk reduces accuracy and consistency, and delays finalizing medical records, prescriptions, and the start of treatment. Over time, this compounds into higher vet burnout and churn, a poorer client experience, and lost or delayed eCommerce revenue.
Solution
Based on the video appointment transcript, we use AI to transform the conversation into a draft medical record. Veterinarians can apply the draft as is or regenerate it as needed. We also offer flexible formatting options such as bullet points or paragraphs, abbreviated or full wording, and everyday language or medical terminology to support different documentation preferences and needs.
Process
The waiting room sets the first impression of the visit. At this stage, we want veterinarians and pet parents to feel calm, supported, and focused. Veterinarians can review appointment details, while pet parents stay informed and relaxed as they prepare for what may be a stressful medical appointment.
Process
The waiting room sets the first impression of the visit. At this stage, we want veterinarians and pet parents to feel calm, supported, and focused. Veterinarians can review appointment details, while pet parents stay informed and relaxed as they prepare for what may be a stressful medical appointment.
Process
The waiting room sets the first impression of the visit. At this stage, we want veterinarians and pet parents to feel calm, supported, and focused. Veterinarians can review appointment details, while pet parents stay informed and relaxed as they prepare for what may be a stressful medical appointment.
Concept
From conversations with veterinarians, we learned there is a strong need for transcription of appointment discussions and for key information to be surfaced as easily as possible. In the ideal state, we aim to combine appointment transcripts with pet parent intake forms to draft a medical record that is as comprehensive as possible. With transcripts and recordings available, we can also tailor product suggestions based on each patient’s information, enabling veterinarians to complete post appointment tasks more quickly and with less effort.
Concept
From conversations with veterinarians, we learned there is a strong need for transcription of appointment discussions and for key information to be surfaced as easily as possible. In the ideal state, we aim to combine appointment transcripts with pet parent intake forms to draft a medical record that is as comprehensive as possible. With transcripts and recordings available, we can also tailor product suggestions based on each patient’s information, enabling veterinarians to complete post appointment tasks more quickly and with less effort.
Concept
From conversations with veterinarians, we learned there is a strong need for transcription of appointment discussions and for key information to be surfaced as easily as possible. In the ideal state, we aim to combine appointment transcripts with pet parent intake forms to draft a medical record that is as comprehensive as possible. With transcripts and recordings available, we can also tailor product suggestions based on each patient’s information, enabling veterinarians to complete post appointment tasks more quickly and with less effort.
MVP solution
As the NextGen video appointment experience was being developed in parallel as a separate case study, the AI medical record feature was planned to roll out in multiple phases. We focused on delivering an MVP first, with the intention to adopt the new platform patterns and enhanced features once the NextGen appointment platform reached a more mature state.
MVP solution
As the NextGen video appointment experience was being developed in parallel as a separate case study, the AI medical record feature was planned to roll out in multiple phases. We focused on delivering an MVP first, with the intention to adopt the new platform patterns and enhanced features once the NextGen appointment platform reached a more mature state.
MVP solution
As the NextGen video appointment experience was being developed in parallel as a separate case study, the AI medical record feature was planned to roll out in multiple phases. We focused on delivering an MVP first, with the intention to adopt the new platform patterns and enhanced features once the NextGen appointment platform reached a more mature state.
Major feature
Major feature
Major feature
Auto-generated draft
Through competitor analysis of similar features and conversations with veterinarians, we learned that generating a single long draft or inserting content directly into text fields created friction. Instead, we designed auto generated drafts for each section, allowing veterinarians to review, edit, and insert only what they need. These drafts appear within each text field, making it easy for veterinarians to compare generated content with what they have already written or still need to complete. This approach also established a strong foundation for future enhancements, such as regenerating drafts at a section level and incorporating additional data sources beyond appointment transcripts.
Auto-generated draft
Through competitor analysis of similar features and conversations with veterinarians, we learned that generating a single long draft or inserting content directly into text fields created friction. Instead, we designed auto generated drafts for each section, allowing veterinarians to review, edit, and insert only what they need. These drafts appear within each text field, making it easy for veterinarians to compare generated content with what they have already written or still need to complete. This approach also established a strong foundation for future enhancements, such as regenerating drafts at a section level and incorporating additional data sources beyond appointment transcripts.
Auto-generated draft
Through competitor analysis of similar features and conversations with veterinarians, we learned that generating a single long draft or inserting content directly into text fields created friction. Instead, we designed auto generated drafts for each section, allowing veterinarians to review, edit, and insert only what they need. These drafts appear within each text field, making it easy for veterinarians to compare generated content with what they have already written or still need to complete. This approach also established a strong foundation for future enhancements, such as regenerating drafts at a section level and incorporating additional data sources beyond appointment transcripts.
Format settings and refenerate
For each appointment, veterinarians can regenerate the draft up to two times if the initial version does not meet their needs. We also introduced format settings that allow vets to choose between point form or paragraph form, with or without abbreviations, everyday language or medical terminology, and varying levels of detail. This flexibility supports different documentation styles across veterinarians.
Format settings and refenerate
For each appointment, veterinarians can regenerate the draft up to two times if the initial version does not meet their needs. We also introduced format settings that allow vets to choose between point form or paragraph form, with or without abbreviations, everyday language or medical terminology, and varying levels of detail. This flexibility supports different documentation styles across veterinarians.
Format settings and refenerate
For each appointment, veterinarians can regenerate the draft up to two times if the initial version does not meet their needs. We also introduced format settings that allow vets to choose between point form or paragraph form, with or without abbreviations, everyday language or medical terminology, and varying levels of detail. This flexibility supports different documentation styles across veterinarians.
Auto-saved feature
From conversations with veterinarians, we identified a common friction point: drafts were often lost when a tab was accidentally closed before auto saving occurred. To address this, we introduced automatic saving and a clear draft action that gives veterinarians more confidence and tolerance while drafting medical records.
Auto-saved feature
From conversations with veterinarians, we identified a common friction point: drafts were often lost when a tab was accidentally closed before auto saving occurred. To address this, we introduced automatic saving and a clear draft action that gives veterinarians more confidence and tolerance while drafting medical records.
Auto-saved feature
From conversations with veterinarians, we identified a common friction point: drafts were often lost when a tab was accidentally closed before auto saving occurred. To address this, we introduced automatic saving and a clear draft action that gives veterinarians more confidence and tolerance while drafting medical records.
(TORONTO BASED /
23:15
)
Product Designer
(TORONTO BASED /
23:15
)
Product Designer
(TORONTO BASED /
23:15
)
Product Designer
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